Technical Account Manager - Remote

Overview

We are seeking a Technical Account Manager (TAM) to support our high-touch, enterprise-level clients. In this role, you will be the primary technical point of contact, ensuring our most strategic customers receive outstanding support, technical guidance, and best-in-class service.

In Short

• Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
• Develop a deep understanding of clients’ business objectives, system configuration, and integration needs.
• Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
• Provide strategic guidance on product implementation, best practices, and support.
• Assist clients in diagnosing and resolving complex technical issues.
• Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
• Deliver tailored training sessions on product features, capabilities, and best practices.
• Act as the voice of the client, advocating for product improvements and influencing the roadmap.
• Track key account health metrics, identifying risks and opportunities for intervention.
• Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices.

Requirements

• 5+ years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
• Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
• Exceptional client relationship management skills with a proactive and consultative approach.
• Experience in core banking, digital banking, or fintech solutions is highly preferred.
• Strong collaboration skills, working across support, engineering, product, and sales teams.
• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Ability to thrive in a fast-paced, high-growth environment.

Benefits

• $115,000 - $130,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off