Senior Director of Systems and Processes - Remote

Overview

The Senior Director of Provider Network Systems and Processes will drive the implementation and continuous improvement of effective field processes for our organization, partnering closely with both national and regional teams.

In Short

• Develop and document standardized operating procedures.
• Oversee training programs for field teams.
• Establish feedback loops for continuous process improvement.
• Identify operational inefficiencies and lead improvement projects.
• Design scalable operational models for business growth.
• Support process and tool standardization across teams.
• Utilize automation and analytics to drive efficiency.
• Develop change management plans for new processes.
• Identify training needs for skill development programs.
• Engage healthcare executives and internal teams effectively.

Requirements

• 12+ years of experience in operations or customer success within healthcare.
• Deep understanding of value-based care and alternative payment models.
• Proven leadership in process or program improvement initiatives.
• Strong analytical and problem-solving skills.
• Exceptional communication and leadership abilities.

Benefits

• Opportunity to lead critical operational initiatives.
• Collaboration with national and regional teams.
• Engagement with healthcare executives and providers.
• Contribute to the improvement of healthcare delivery.
• Flexible work environment with remote options.