Senior Director of Product, AI - Remote

Overview

At HubSpot, our mission is to help millions of organizations grow better—and AI is a powerful force driving that growth. We believe the next generation of customer experiences will be powered by intelligent, conversational, and deeply personalized AI. That’s why we’re investing heavily in Customer Assistant AI: to empower our users with fast, contextual, and scalable support experiences—delivered exactly where and when they need them.

We’re looking for an empathetic, visionary, and execution-oriented Senior Director of Product to lead our AI strategy in this critical space. You will be responsible for defining and scaling the end-to-end vision for customer-facing AI across HubSpot, including virtual assistants, automation, and LLM-based capabilities that serve both our customers and their customers. This role will shape how AI transforms the way millions of businesses engage and support their users.

In Short

• Define and own the long-term vision, multi-year strategy, and roadmap for Customer Assistant AI across the HubSpot platform.
• Lead and mentor a team of senior Product Managers across multiple domains including generative AI, conversational AI, and automation.
• Deliver end-to-end, intelligent AI experiences that are embedded seamlessly across Hubs, empowering customers to resolve issues, take action, and drive growth.
• Partner closely with senior leaders in Engineering, UX, and Data Science to ensure reliable, ethical, and scalable AI systems.
• Champion AI ethics, transparency, and utility—grounding every product decision in trust and customer value.
• Act as the executive point of contact for Customer Assistant AI, influencing strategy at the C-suite level and collaborating with cross-functional VPs and GMs.

Requirements

• Has 10+ years of product management experience, with 1+ years leading product orgs in applied AI, ML, or automation.
• Brings deep expertise in B2B SaaS, particularly in customer experience, service platforms, or support tooling.
• Has a track record of delivering AI-powered features at scale—including LLM-based workflows, chatbots, or predictive systems.
• Thinks strategically but is also comfortable driving execution and trade-offs in complex environments.
• Brings strong product instincts and a clear sense for where AI adds real value to user experience.
• Communicates clearly and effectively with executives, technical stakeholders, and cross-functional leaders.
• Has led go-to-market strategy and execution, ensuring successful launches, adoption, and alignment across Marketing, Sales, and CS.
• Builds inclusive, high-trust teams and leads with humility, clarity, and purpose.

Benefits

• Competitive salary and performance-based bonuses.
• Participation in HubSpot’s equity plan to receive restricted stock units (RSUs).
• Comprehensive benefits package including health, dental, and retirement plans.
• Flexible work environment with opportunities for remote work.
• Professional development opportunities and access to training resources.