Principal Customer Success Manager, Strategic Accounts - German Speaker - Remote

Overview

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

In Short

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organisation.
• Use strategic thinking, consultative problem solving, and deep product knowledge to help customers achieve measurable business outcomes.
• Partner with multiple internal cross-functional teams to develop and execute success plans.
• Create and deliver Executive Business Reviews and strategic consultations.
• Act as a customer advocate focusing on deep platform solutioning.
• Travel onsite to deliver strategic consulting engagements if needed.
• Demonstrate a sustained, significant, and quantifiable impact on the business.

Requirements

• Business-level English language proficiency.
• Fluency in German.
• A personal investment in helping customers succeed.
• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $8-10M ARR.
• A proven track record of measurably impacting customer results.
• Exceptionally strong communication and relationship-building skills.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• Experience working with VP+ or C-suite decision-makers.

Benefits

• Flexible work environment with options for remote work.
• Opportunity to work with high-value enterprise accounts.
• Supportive company culture focused on customer success.
• Professional development opportunities.
• Collaborative work with cross-functional teams.
• Travel opportunities for strategic consulting engagements.
• Recognition for significant contributions to customer success.