Principal Customer Success Manager, Strategic Accounts - German Speaker - Remote

Overview

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

In Short

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts.
• Build and foster deep relationships at all levels of the customer organisation.
• Use strategic thinking and deep product knowledge to help customers achieve measurable business outcomes.
• Partner with multiple internal cross-functional teams to develop and execute success plans.
• Create and deliver Executive Business Reviews and presentations.
• Act as a customer advocate and focus on deep platform solutioning.
• Travel onsite to deliver strategic consulting engagements if needed.
• Demonstrate a sustained impact on the business in program development and team growth.

Requirements

• Business-level English language proficiency.
• Fluency in German.
• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $8-10M ARR.
• A proven track record in customer results through strategic consulting.
• Strong communication and relationship-building skills.
• Project management expertise.
• Experience with risk management and account retention strategies.
• An autonomous, proactive approach to identifying challenges.
• Experience working with VP+ or C-suite decision-makers.

Benefits

• Flexible working conditions including remote options.
• Support for professional development and growth.
• Opportunity to work with a diverse range of clients.
• Collaborative team environment.
• Access to HubSpot's connected platform and resources.