Manager, Outreach Success - Remote

Overview

The Manager, Outreach Success plays a critical role in enhancing the effectiveness of our patient engagement strategies, focusing on outbound communication and analysis.

In Short

• Manage an inbound and outbound omni-channel patient engagement team.
• Develop and maintain call, text, and email scripts for various scenarios.
• Analyze call dispositions for accurate tracking and improvement opportunities.
• Optimize Caller ID settings to improve contact rates.
• Provide feedback and coaching to enhance team performance.
• Consolidate insights from analysis into actionable takeaways.
• Collaborate cross-functionally to align outreach efforts with organizational goals.

Requirements

• 5+ years leading high volume outbound engagement teams.
• 1+ years developing and optimizing call scripts.
• 2+ years expertise in Caller ID technologies.
• 2+ years experience with CCaaS systems like Five9.
• 2+ years running automated dialers.
• 2+ years in performance management.
• Experience with list management for outbound cadences.
• Hands-on experience in Quality Assurance and call auditing.
• Skilled in performance reporting and analysis.
• Strong adaptability to changing business needs.

Benefits

• Opportunity to lead a dynamic team.
• Engagement in impactful healthcare initiatives.
• Professional development and training opportunities.
• Collaborative work environment.
• Potential for career advancement.