Renewal Manager - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
• You will be a primary stakeholder in building the foundational processes and playbooks for this new role.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.
• You will maintain and report an accurate rolling 120-day forecast of renewals in your territory.
• You will negotiate and execute renewal contracts that align to customer goals.
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
• Develop playbook for renewal engagement maximizing revenue retention.

Requirements

• 5+ years of quota-carrying Sales / Renewals / Customer Success / Account Management experience within an Enterprise SaaS organization.
• Strong negotiation skills and demonstrated capability closing large, complex contracts.
• Strong collaboration skills and successful experiences working with internal XFN partners as well as customer facing counterparts.
• Ability and eagerness to grow business in a strategic manner.
• Approaches work with empathy, craftsmanship, and a growth mindset.
• Solid understanding of Enterprise SaaS applications and collaboration technology.
• Consistent track record of achieving personal and team goals.
• History of thriving in a rapidly changing environment.

Benefits

• Comprehensive benefits package.
• Opportunity to receive restricted stock units.
• Incentive compensation may be included.