Enterprise Technical Support Specialist - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).
• Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner.
• Escalate complex issues to senior technical teams or other relevant stakeholders when necessary.
• Document all customer interactions and technical issues in Salesforce.
• Contribute to the growth of Airtable’s knowledge base.
• Stay updated on new features and educate customers on best practices.

Requirements

• Experience with Airtable, either personally or professionally.
• Experience in an enterprise-focused technical support role in a B2B tech environment.
• Excellent written and verbal communication skills.
• Strong analytical skills and technical aptitude.
• Curiosity and a desire to continuously learn.
• Experience with Salesforce, Confluence, G Suite, and enterprise-level technology.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a diverse and inclusive environment.
• Access to professional development resources.
• Flexible working hours.
• Remote work options available.