Engagement Manager - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• Design and implement standardized project scoping templates and processes using AI
• Create and maintain documentation to support resource allocation decisions across partners and services
• Develop and deliver training materials for sales teams on services and partner value propositions, customer outcomes, and services offerings
• Improve scope accuracy by leveraging AI to extract data insights from Kantata, SOWs, and the Partner Portal
• Reduce dependency on delivery resources in scoping through collaboration with presales, Airtable experts, and AI tools
• Own the design and execution of implementation plans for internal services and co-delivery scopes
• Coordinate with Partner Managers and manage deals to ensure successful project delivery
• Meet scoping SLAs, attach rates, and PS & Premium Support bookings targets

Requirements

• Proven track record in a services sales role within SaaS
• Experience in delivery and working with partners
• Strong discovery, scoping, contracting, and negotiation skills
• Proficient in leveraging AI within a sales or services context
• Ability to influence without authority and drive cross-functional collaboration
• Program management and PSA (Professional Services Automation) experience
• Background in software sales
• Excellent communication and documentation skills
• Results-driven, organized, and adaptable in a fast-paced environment

Benefits

• Airtable is an equal opportunity employer.
• Diversity and inclusion are emphasized in the workplace.
• Comprehensive benefits and compensation package.
• Opportunity to work with cutting-edge technology and innovation.