Technical Account Manager (Enterprise) - Remote

Overview

The Technical Account Manager (Enterprise) will own the customer relationship post-sale, acting as the primary technical advisor and strategic partner for enterprise accounts, while driving adoption and usage expansion of AI-powered growth workflows.

In Short

• Own customer relationships post-sale as the primary technical advisor.
• Build and deploy AI-powered growth workflows.
• Develop and scale the enterprise delivery playbook.
• Partner with cross-functional teams to validate new use cases.
• Drive adoption by identifying whitespace opportunities.
• Leverage the AirOps platform to improve service delivery.
• Monitor success metrics and present insights to stakeholders.
• Lead enablement efforts including onboarding and training.
• Contribute feedback to improve product usability.

Requirements

• 2 to 6 years in Growth, BizOps, or similar roles.
• Experience with large enterprise customers.
• Hands-on experience with AI/ML technologies.
• Strong builder mindset with prototyping skills.
• Familiarity with prompt engineering and retrieval techniques.
• Comfortable in startup environments with ambiguity.
• Excellent communication and project management skills.
• Bonus: Knowledge of Python or JavaScript.
• Bonus: Experience with SEO and Content Marketing.

Benefits

• Equity in a fast-growing startup.
• Competitive benefits package tailored to your location.
• Flexible time off policy.
• Generous parental leave.
• A fun-loving and dynamic team.