Customer Success Manager - Remote

Overview

AireSpring is looking for a dynamic Customer Success Manager to manage client accounts, ensuring high customer satisfaction and driving account growth.

In Short

• Manage a portfolio of designated client accounts.
• Serve as the primary liaison between customers and internal teams.
• Focus on nurturing and expanding existing accounts.
• Understand client needs and provide optimal solutions.
• Oversee all aspects of client relationships.
• Build and sustain strong client relationships.
• Identify new business opportunities within accounts.
• Coordinate efforts across departments to meet client needs.
• Facilitate meetings to discuss customer solutions.
• Promote and upsell products and services effectively.

Requirements

• Solid understanding of account management principles.
• Passion for working in a sales and marketing environment.
• Experience in customer-facing roles is advantageous.
• Ability to thrive under deadlines.
• Excellent written and verbal communication abilities.
• Strong negotiation skills.
• Exceptional interpersonal skills.
• Strong problem-solving capabilities.
• Ability to work independently and as part of a team.
• Outstanding organizational skills and attention to detail.

Benefits

• 401(k) Retirement Plan with employer contributions.
• Comprehensive Health Coverage including medical, dental, and vision insurance.
• Life Insurance for added financial security.
• Remote & Work-from-Home Flexibility.
• Stable, Growth-Oriented Company with long-term stability.