Cisco Customer Success Manager - Remote

Overview

The Cisco Customer Success Manager (CSM) at AHEAD supports strategic customer relationships, focusing on the consumption of Cisco solutions throughout their lifecycle. The CSM acts as a trusted advisor, helping customers derive value from Cisco products and facilitating engagement with internal teams to drive account growth.

In Short

• Manage a dedicated group of strategic customers.
• Serve as a trusted advisor for Cisco portfolios.
• Ensure alignment with customers via Cisco’s Digital Lifecycle Selling Experience.
• Build strong relationships with client leads.
• Collaborate with internal teams for solution deployment.
• Drive adoption of Cisco solutions.
• Handle event remediation and customer escalations.
• Measure business impact through Customer Success Plans.
• Identify new opportunities within customer portfolios.
• Drive renewal opportunities with the Sales Renewals Team.

Requirements

• 2-4 years of Customer Success Management experience.
• Cisco Customer Success Manager certification preferred.
• Strong change management skills.
• Excellent communication and presentation skills.
• Ability to manage client issues and priorities.
• Proficient in MS Office applications.

Benefits

• Inclusive company culture.
• Opportunities for professional growth.
• Work with leading technology solutions.
• Collaborative team environment.