Customer Success Manager - Cisco - Remote

Overview

The Cisco Whole Portfolio Agreement Customer Success Manager (Cisco WPA CSM) supports large strategic customer relationships with a strong focus on the consumption of Cisco solutions during the lifecycle.

In Short

• Manage and support a dedicated group of large strategic customers.
• Serve as the trusted advisor of their Cisco Whole Portfolio Agreement.
• Ensure early alignment with strategic customers and account teams.
• Lead project management for customer’s licensing onboarding needs.
• Collaborate with internal teams to ensure deployment of Cisco solutions.
• Drive adoption and consumption of Cisco solutions.
• Handle event remediations and customer escalations.
• Design custom spreadsheets for licensing utilization reporting.
• Measure and report on the business impact of Cisco solutions.
• Identify renewal requirements for the WPA and drive the renewals process.

Requirements

• Direct experience managing Cisco Whole Portfolio Agreements.
• 2-4 years of Cisco Customer Success Management experience.
• Cisco Customer Success Manager certified preferred.
• Cisco Customer Experience Blackbelt is a plus.

Benefits

• Equal opportunity employer.
• Culture of belonging and empowerment.
• Diversity and inclusion initiatives.