Associate Technical Support Representative - Remote

Overview

The Associate Technical Support Representative is responsible for delivering excellent customer experiences by assisting with technical support inquiries and ensuring seamless software usage.

In Short

• Provide excellent customer service to all customers and partners.
• Handle customer calls and manage support tickets.
• Assist in software license generation and installation.
• Perform routine server installations and refreshes.
• Maintain accurate records of customer interactions.
• Validate and escalate complex technical issues.
• Work closely with the technical support team.
• Follow ticket SLA and departmental guidelines.
• Become knowledgeable about Agiloft products and integrations.
• Other duties as assigned.

Requirements

• Customer-centric mentality with strong problem-solving skills.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• High attention to detail and organizational skills.
• Familiarity with web-based technologies.
• 1+ years of experience in Customer or Technical Support.
• Bachelor's degree in computer science or related field preferred.
• Basic knowledge of SQL, Java, APIs, and Linux.

Benefits

• Supportive work environment promoting work/life balance.
• Floating holidays and wellness days.
• Employee Resource Groups (ERGs) for diverse communities.
• Opportunities for professional growth and development.
• Collaborative culture focused on employee experience.