Customer Happiness Ambassador - Remote

Overview

AG1 is seeking a Customer Happiness Ambassador to join our world-class Customer Happiness (CH) team, delivering white-glove, deeply personalized support across our most critical and high-impact customer interactions.

In Short

• Deliver exceptional, concierge-level support to AG1 members across all communication channels.
• Serve as a trusted partner to high-value customers.
• Transform interactions into loyalty-building opportunities.
• Own complex escalations and deliver tailored resolutions.
• Act as a liaison with internal stakeholders to resolve issues.
• Support customer initiatives and campaigns.
• Gather customer insights for product and process improvements.
• Meet or exceed performance metrics.

Requirements

• 3–5 years of experience in a customer-focused role.
• Demonstrated self-starter mindset in a remote work setting.
• Proven ability to work autonomously and collaboratively.
• Impeccable attention to detail and efficiency.
• Exceptional communication skills across all channels.
• Creative problem-solving skills for complex challenges.
• Strong relationship-building abilities.
• Deep understanding of the customer journey.
• Adaptability in high-growth environments.
• Experience with leading CX platforms and tools preferred.

Benefits

• Competitive compensation and performance-based incentives.
• A 100% remote working environment.
• A strong company culture focused on values alignment.
• Paid holidays, mental health days, and unlimited PTO.
• In-person team meetups for collaboration.
• Access to AG1 products and branded swag.
• Monthly telecom stipend for eligible team members.