Customer Happiness Champion - Remote

Overview

ZigZag is looking for Customer Happiness Champions to join our team!

In Short

• Join a fast-growing company focused on customer happiness.
• Collaborate with a team to provide 24/7 customer service.
• Handle customer inquiries via chat, email, and voice.
• Embrace change and adapt to new processes.
• Build trust and create positive customer experiences.
• Participate in peer-to-peer learning sessions.
• Contribute to process improvements and feedback.
• Work in a hybrid environment with flexible schedules.
• Receive training to cater to different customer groups.
• Enjoy a supportive and diverse company culture.

Requirements

• Genuine desire to deliver high-quality service.
• Ability to work in a team on shifting schedules.
• Excellent written and spoken English.
• Strong attention to detail and problem-solving skills.
• Comfortable with technology and digital tools.
• Ability to handle escalations effectively.
• Self-starter personality with minimal supervision.
• Grit and resilience in customer interactions.
• Willingness to learn and adapt.
• Sound judgment in decision-making.

Benefits

• PHP 25,000 - PHP 30,000 basic pay per month.
• Company-provided laptop.
• PHP 10,000 remote allowance.
• 15 days of paid holidays and sick leave.
• Birthday leave and wellness allowance.
• Night differential pay and allowances.
• Fun budget for team events.
• Working with an awesome team.