Customer Happiness Champion - Remote

Overview

As a Customer Happiness Champion at Sendle, you will play a crucial role in enhancing customer experiences and building trust through effective communication and problem-solving.

In Short

• Deliver high-level customer service to enhance customer satisfaction.
• Work collaboratively with a team to provide 24/7 support.
• Handle inquiries and escalations via multiple support channels.
• Embrace a hybrid work environment and adapt to changing needs.
• Engage in continuous learning and training.
• Utilize technology effectively to assist customers.
• Provide feedback to improve processes and customer support.
• Build trust and relationships with customers.
• Contribute to a positive team culture.
• Participate in peer learning and knowledge sharing.

Requirements

• Genuine desire to provide excellent service.
• Ability to work in a flexible schedule.
• Experience in handling escalations through various channels.
• Strong written and spoken English skills.
• Self-starter with minimal supervision.
• Attention to detail and problem-solving skills.
• Comfortable with technology.
• Ability to make sound judgments and decisions.
• Resilience and perseverance in challenging situations.
• Willingness to undergo training for different customer groups.

Benefits

• Basic pay of PHP 25,000 - PHP 30,000 per month.
• 15 days of paid holidays and sick leave.
• Birthday leave and wellness allowances.
• HMO on Day 1 with one free dependent.
• Remote work allowance and other perks.
• Opportunity to work with a supportive team.
• Night differential and weekend allowances, as applicable.
• Fun budget for team events.
• Growth and development opportunities.
• Engagement in a mission-driven company culture.