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Senior Manager, Technical Support - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Senior Manager, Technical Support will lead a high-performing team focused on delivering exceptional customer experiences for Adobe’s products and solutions, blending technical support excellence with strategic sales alignment.

In Short

  • Lead and develop a technical support team.
  • Drive customer satisfaction through effective issue resolution.
  • Champion a sales-aware attitude in the support culture.
  • Collaborate with GTM and Customer Success teams.
  • Develop frameworks for identifying and routing potential leads.
  • Implement support processes and standard methodologies.
  • Monitor metrics and use analytics for improvement.
  • Act as a main contact for critical customer issues.
  • Recruit and mentor a high-performing team.
  • Define a long-term vision for intelligent support.

Requirements

  • Graduate from a reputed university in Computer Science or related field.
  • 12+ years of experience in technical support and customer success.
  • 5+ years in a leadership role.
  • Experience in SaaS environments.
  • Collaboration skills with cross-functional teams.
  • Excellent leadership and coaching skills.
  • Familiarity with Adobe product suites is a plus.
  • Proficient in communicating complex information.
  • Ability to navigate ambiguity and drive change.
  • Deeply invested in delivering exceptional customer experiences.

Benefits

  • Exceptional work environment.
  • Ongoing feedback and professional growth opportunities.
  • Equal Employment Opportunity employer.
  • Accessible workplace for individuals with disabilities.
  • Supportive colleagues committed to helping each other.

ADUS-Adobe

ADUS-Adobe

Adobe Inc. is a leading technology company that specializes in creating innovative digital experiences for individuals and businesses alike. With a mission to empower creativity, Adobe provides a comprehensive suite of tools and solutions that enable users—from emerging artists to global brands—to design and deliver exceptional digital content across various platforms. The company is committed to fostering an inclusive and respectful workplace, where diverse ideas are valued and employees are encouraged to grow and succeed. Adobe's focus on customer satisfaction and strong client relationships drives its success in the digital media landscape, making it a sought-after employer for top talent in the industry.

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