We’re looking for a Customer Solutions Consultant based in the United Kingdom to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization. In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect, through to implementation and their long-term success with our company and product.

In Short

2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience.
Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
Strong relationship building skills as you will be required to maintain and develop technical champions across the table.
Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
Is located in the United Kingdom and can support clients across EMEA and NORAM should it be required.

Requirements

Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO).
Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
Scope and design integrations into customers' existing technology stack.
Support pre-sales meeting quarterly revenue goals through closing new business.
Support customers through their implementation and going live with our product.
Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.