Senior Manager, Content Marketing - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• 8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields.
• Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency.
• Can simplify complex AI topics and craft compelling narratives for both technical and executive audiences.
• Excel at translating business goals into actionable content strategies that drive measurable outcomes.
• Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly.
• Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals.

Requirements

• Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future.
• Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences.
• Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders.
• Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity.
• Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results.
• Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning.

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.