Part Time Remote Customer Service Representative - Emergency Roadside Service

Overview

Join AAA The Auto Club Group as a part-time remote customer service representative, where you will assist members in emergency roadside situations, providing them with vital information and support.

In Short

• Respond to member requests for emergency road service.
• Provide information on service benefits and geographical locations.
• Communicate with contractors regarding service details.
• Document all relevant call details in the database.
• Promote and process membership sales opportunities.
• Provide superior customer service with empathy.
• Meet performance metrics and respond to high call volumes.
• Complete training and work flexible hours post-training.
• Earn performance-based incentives and bonuses.
• Access comprehensive benefits packages.

Requirements

• High school diploma or equivalent.
• 6 months of customer service experience required.
• Basic computer skills and ability to navigate multiple applications.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries professionally.
• Knowledge of North American geography.
• Bilingual skills in Spanish and English preferred.
• Ability to work remotely with necessary equipment.
• Flexibility to work various shifts, including weekends.
• Ability to maintain all applicable state licenses.

Benefits

• 401k match and comprehensive medical, dental, and vision coverage.
• PTO and paid holidays.
• Tuition reimbursement and corporate incentive programs.
• Complimentary AAA membership.
• Employee referral bonuses and recognition programs.