Full Time Remote Customer Service Representative - Emergency Roadside Service

Overview

This position involves responding to customer requests for emergency roadside assistance in a call center environment, providing excellent customer service and support.

In Short

• Respond to member/customer requests for emergency road service.
• Obtain information regarding service required and communicate with contractors.
• Provide basic information on Emergency Road Service benefits.
• Document all relevant details in the system.
• Promote membership sales opportunities.
• Work in a remote call center environment.
• Full-time paid training provided.
• Flexible shifts available after training.
• Performance-based incentives and bonuses.
• Comprehensive benefits package offered.

Requirements

• High school diploma or equivalent.
• 6 months of customer service experience.
• Ability to navigate PC and input information accurately.
• Strong communication and interpersonal skills.
• Ability to handle high volume calls with empathy.
• Knowledge of North American geography.
• Ability to work various shifts, including weekends and holidays.
• Bilingual skills are a plus.
• Preferred coursework in Business, Marketing, or Geography.
• Experience in a remote customer service environment.

Benefits

• 401k Match.
• Medical, Dental, and Vision insurance.
• Paid Time Off and Holidays.
• Tuition Reimbursement.
• Corporate Incentive Program.
• Complimentary AAA membership.
• Employee Referral Bonus.
• Employee recognition program.
• Performance-based bonuses.
• Flexible work environment.