Remote Processing Associate

Overview

The Processing Associate position at AAA The Auto Club Group involves processing various documents related to membership, travel, and insurance, while ensuring accuracy and responding to customer inquiries.

In Short

• Process documents for membership and insurance accounts.
• Gather and review data for accuracy.
• Respond to inquiries from customers and sales representatives.
• Handle cash payments and balance cash entries.
• Research account discrepancies and adjust balances.
• Maintain records and prepare reports as needed.
• Work in a remote environment with flexible hours.
• Train less senior staff members in departmental procedures.
• Perform data entry with a required speed of 6,000 keystrokes per hour.
• Communicate effectively with customers and coworkers.

Requirements

• High School Diploma or equivalent.
• Experience in processing transactions and resolving issues.
• Ability to perform basic mathematical calculations.
• Strong data entry skills with accuracy.
• Knowledge of business processing procedures.
• Effective communication skills.
• Willingness to work extended hours as needed.
• Ability to use a computer and relevant software.
• Experience in customer service preferred.
• Familiarity with insurance terminology is a plus.

Benefits

• Competitive salary with annual bonus potential.
• 401k match.
• Medical, dental, and vision insurance.
• Paid time off and holidays.
• Tuition reimbursement.
• Inclusive and supportive work environment.
• Opportunities for career advancement.
• Access to advanced technology and resources.
• Comprehensive benefits package.
• Work-life balance initiatives.