Full Time Remote Customer Service Representative - Emergency Roadside Service

Overview

This position involves providing emergency roadside assistance to members in a call center environment, ensuring superior customer service during stressful situations.

In Short

• Respond to member/customer requests for emergency road service.
• Provide basic information about Emergency Road Service benefits.
• Communicate with contractors to relay member information.
• Document service requests in the D2000 database.
• Recognize and promote membership sales opportunities.
• Exceed performance metrics through effective call handling.
• Participate in full-time paid training.
• Work remotely with occasional shifts required.
• Earn performance-based incentives and bonuses.
• Access comprehensive benefits packages.

Requirements

• High school diploma or equivalent.
• 6 months of customer service experience.
• Ability to navigate various computer applications.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Preferred: College coursework in Business or related fields.
• Experience in a call center environment is a plus.
• Bilingual skills (Spanish and English) are a plus.
• Ability to perform mathematical calculations.
• Knowledge of North American geographical relationships.

Benefits

• 401k Match.
• Medical, Dental, and Vision insurance.
• Paid Time Off (PTO) and Paid Holidays.
• Tuition Reimbursement.
• Corporate Incentive Program.
• Complimentary AAA membership.
• Employee Referral Bonus.
• Employee recognition program.
• Voluntary overtime opportunities.
• $250 Perfect Attendance bonus after 90 days.