Full Time Remote Customer Service Representative - Emergency Roadside Service

Overview

The Full Time Remote Customer Service Representative will assist members with emergency road service requests, providing exceptional service and support in a call center environment.

In Short

• Respond to emergency road service requests from members.
• Provide information about Emergency Road Service benefits.
• Communicate with contractors regarding service requests.
• Document details in the D2000 database.
• Promote membership sales opportunities.
• Work in a high-volume call center environment.
• Provide empathetic customer service.
• Analyze member accounts for additional products.
• Participate in paid training and flexible shifts.
• Earn performance-based incentives and bonuses.

Requirements

• High school diploma or equivalent.
• 6 months of customer service experience.
• Basic computer skills and ability to navigate multiple applications.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Bilingual skills (Spanish and English) preferred.
• Ability to perform mathematical calculations.
• Knowledge of North American geography.
• Experience in a call center environment is a plus.
• Must have required equipment for remote work.

Benefits

• 401k Match.
• Medical, Dental, and Vision Insurance.
• Paid Time Off and Holidays.
• Tuition Reimbursement.
• Corporate Incentive Program.
• Complimentary AAA membership.
• Employee Referral Bonus.
• Employee recognition program.
• Performance-based incentives.
• $250 Perfect Attendance bonus after 90 days.