Senior Customer Support Manager - Remote

Overview

As the Senior Customer Support Manager, you will lead the team responsible for delivering fast, accurate, and white-glove support across every stage of the client journey.

In Short

• Lead the Client Experience Associate team.
• Manage support operations and workflow optimization.
• Oversee accounts receivable and payment resolution.
• Ensure high-quality client communication and workshop fulfillment.
• Track and report on team KPIs and performance.
• Champion a culture of accountability and continuous improvement.
• Collaborate cross-functionally with other teams.
• Design scalable solutions for customer support.
• Implement automation tools for efficiency.
• Drive adoption of internal AI tools.

Requirements

• 4+ years in customer support or client success.
• 2+ years managing support or operations teams.
• Strong knowledge of systems like Gorgias and HubSpot.
• Excellent written communication and training skills.
• Proven success in managing AR processes.
• Strong operational rigor and KPI tracking.
• High emotional intelligence and leadership presence.
• Alignment with company values and culture.

Benefits

• Flexible Time off Policy and Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• 401k offering with employer match.
• Monthly wellness allowance.
• State of the art gym for employee use at HQ.