Customer Account Manager - Remote

Overview

Acquia is the open source digital experience company seeking an ambitious Customer Account Manager responsible for developing and maintaining existing customer relationships, ensuring a positive customer experience and account retention.

In Short

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close entitlement change opportunities within existing customer base
• Coordinate with business users and procurement to ensure timely execution of renewals
• Update and maintain Sales and Customer Success database as appropriate
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Requirements

• 1+ year experience interacting with customers and internal stakeholders
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive account retention with minimal oversight from management
• Can explain/present solutions in the context of the business requirement
• Can identify expansion opportunities when speaking to a customer
• Incredibly detail oriented, ability to manage multiple/conflicting priorities.
• Ability to perform in a fast paced environment
• Google Suite (Gmail, Google Calendar, Google Docs/Sheets, etc.) experience a plus
• Experience with Salesforce.com, Gainsight, or other CRM tools are a plus

Benefits

• Equal opportunity employer