Supplier Performance Specialist - Remote

Overview

The Supplier Performance Specialist will actively manage the suppliers as it relates to Account Management. The daily responsibilities will be managing our customer's feedback platform - investigating issues, responding to feedback, and working with suppliers to maintain and/or improve performance. This role will involve tracking performance data and building/maintaining supplier relationships.

In Short

• Thorough investigation of customer feedback pertaining to hotel issues, transportation issues, and/or operational matters.
• Resolve feedback within Client SLA’s.
• Create processes to improve quality of responses and response time.
• Track and analyze concerns and put together action plans to resolve recurring issues with suppliers.
• Build & maintain supplier relationships through calls.
• Hold weekly calls with Account Directors to present analysis & ongoing action plans.
• Participate & help prepare Client Quarterly Business Reviews.

Requirements

• Associates and/or Bachelor's degree from an accredited college or university.
• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role required.
• Travel Industry Knowledge.
• Strong computer and technical skills in Microsoft Word, Outlook, Teams.
• Medium-level Excel & PowerPoint knowledge required.

Benefits

• This is a remote position.
• This is a full-time position, Monday to Friday.
• Availability to work occasional evening and weekend hours as business needs dictate.
• Eligible for overtime pay.