Customer Solutions Specialist - Remote

Overview

The Customer Solutions Specialist (CSS) plays a crucial role in enhancing the patient prescription experience by providing innovative electronic solutions to healthcare provider (HCP) offices in their assigned territory.

In Short

• Field-based role in Florida, primarily serving HCP offices.
• Act as a subject matter expert on AbbVie’s in-office portals and access solutions.
• Partner with AbbVie field teams to implement solutions for HCPs.
• Evaluate and diagnose areas of delay in patient Rx experience.
• Develop relationships with HCP offices to enhance portal usage.
• Communicate effectively with internal teams in a compliant manner.
• Requires a Bachelor’s degree or equivalent industry experience.
• 2+ years of experience in healthcare sales or relevant fields.
• Strong understanding of drug acquisition processes.
• Excellent communication and interpersonal skills.

Requirements

• Bachelor’s degree preferred or equivalent experience required.
• 2+ years of experience with drugs requiring prior authorization.
• Strong understanding of immunology specialty biologics.
• Prior healthcare sales experience preferred.
• Ability to partner cross-functionally to drive results.
• Knowledge of compliance regulations in pharmaceuticals.
• Ability to uncover patient needs through dialogue.
• Strong computer skills, including proficiency in Windows.
• Valid driver’s license required.
• Ability to pass a pre-employment drug screening.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off including vacation and holidays.
• Participation in short-term incentive programs.
• 401(k) plan for eligible employees.
• Opportunities for career growth and development.