Customer Solutions Specialist - Remote

Overview

The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services, responsible for enhancing the patient prescription experience through effective solutions.

In Short

• Field-based role requiring proximity to the primary city.
• Represents AbbVie’s in-office portals and access-related solutions.
• Partners with field teams to improve HCP office processes.
• Develops relationships with HCP offices and provides updates on new functionalities.
• Communicates with field teams in a compliant manner.

Requirements

• Bachelor’s degree preferred or equivalent industry experience.
• 2+ years experience with drugs requiring prior authorization.
• Strong understanding of drug acquisition in the immunology specialty space.
• Excellent territory and account management skills.
• Knowledge of regulations affecting prescribing pharmaceuticals.
• Strong communication and interpersonal skills.
• Strong computer aptitude required.
• Valid driver’s license and ability to pass a drug screening test.

Benefits

• Comprehensive benefits package including paid time off.
• Medical, dental, and vision insurance.
• Eligible for short-term incentive programs.