Customer Solutions Specialist - Remote

Overview

Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.

Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.

In Short

• Handle cardholder inquiries by phone, chat or email
• Build customer loyalty through effective communication
• Research customer inquiries using appropriate tools
• Determine root causes and identify solutions
• Leverage product knowledge to guide customers
• Provide compassionate, timely resolution to inquiries
• Document customer inquiries and feedback
• Serve as brand ambassador for Imprint

Requirements

• 2+ years Customer Support experience
• Passion for creating exceptional customer experiences
• Excellent verbal and written communication
• Exceptional organization and attention to detail
• Financial services or Fintech experience
• Strong problem solving skills
• Patience and empathy for customer frustrations
• Weekend and night availability
• Shift details: Tuesday through Saturday 12:30pm-9:00pm EST

Benefits

• Emphatic commitment to personal growth and development
• Bonus points for phone, chat and social media experience
• Experience writing/developing customer help center content
• Bilingual in Spanish is a plus