Client Account Executive - Remote

Overview

The Client Account Executive at Abacus Insights will oversee a portfolio of high-value established clients, driving satisfaction, retention, and growth through exceptional service and strategic engagement.

In Short

• Manage a book of business between $5 million and $20 million in annual revenue.
• Drive client satisfaction and retention through regular check-ins and feedback sessions.
• Identify upsell opportunities and ensure alignment with client business goals.
• Act as a trusted advisor with a deep understanding of healthcare workflows.
• Proactively offer solutions to client challenges.
• Lead cross-functional teams to ensure high-quality delivery.
• Monitor client performance and track KPIs aligned with objectives.
• Maintain client satisfaction and identify opportunities for growth.
• Participate in educational opportunities and stay current on market trends.
• Work collaboratively with internal teams to translate client feedback into actionable insights.

Requirements

• Bachelor’s degree in healthcare administration, Computer Science, Business, or equivalent experience.
• 10+ years in a client-facing role in service delivery or account management.
• Experience in the healthcare industry, preferably with Medicare or Medicaid.
• Strong communication skills with the ability to engage technical and non-technical audiences.
• Demonstrated ability to analyze data and develop actionable strategies.
• Experience drafting statements of work and service agreements.
• Strong project organization and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Occasional travel (10-15%) to client locations required.
• Knowledge of cloud technology and modern data technologies is a plus.

Benefits

• Opportunity to work in a mission-driven technology company.
• Engagement in a dynamic and fast-paced startup environment.
• Access to professional development and educational opportunities.
• Work with a diverse team committed to innovation and value creation.
• Competitive compensation and benefits package.