Customer Success Manager DACH - Remote

Overview

As a key role on the Customer Team in the German market, you will play a crucial role in ensuring the region’s success through our clients’ success, managing implementation and supporting clients in their digital training strategy.

In Short

• Manage the implementation team for collaborative learning software launches.
• Support clients in their digital training strategy using the 360Learning platform.
• Coordinate resources to ensure contract renewals and business impacts.
• Work closely with sales teams to meet client KPIs.
• Master product and corporate culture within the first month.
• Host customer meetings and start new projects within three months.
• Define learning transformation roadmaps and identify resources within six months.
• Reduce churn and develop strong client relationships within twelve months.
• Identify new project opportunities with Account Managers.
• Participate in the interview process with various team members.

Requirements

• 3-4 years of experience in a Customer Success position, ideally in SaaS.
• Native German and fluent English proficiency.
• Ability to work in a results-oriented culture.
• Capability to manage a large portfolio of clients.
• Excellent interpersonal and communication skills.
• Strong interest in digital industry and e-learning.
• Enthusiasm for corporate culture.

Benefits

• Compensation includes base salary, variable component, and equity.
• Health benefits including medical, vision, dental, and more.
• Flexible hours with total work from home possible.
• Diversity, equity, and inclusion initiatives.
• Corporate social responsibility programs.
• A supportive culture that promotes impact and collaboration.