Student Success Advisor I - Remote

Overview

The Student Success Advisor is a critical role responsible for driving student engagement and retention, owning a caseload of students for a graduate program or bootcamp. This role will be accountable for student retention, satisfaction, and outcomes for their students.

In Short

• Drive student engagement and retention for graduate programs or bootcamps.
• Communicate regularly with students to impact graduation and retention rates.
• Provide consultative coaching and exceptional service to students.
• Utilize data to drive operational change and program improvement.
• Collaborate with departments to launch and drive new initiatives.
• Maintain accountability for student outcomes and satisfaction metrics.
• Identify risks to student retention and implement mitigation plans.
• Support a diverse team in a fast-paced environment.
• Excellent relationship management and communication skills required.
• Flexibility to work evening or weekend hours as needed.

Requirements

• Bachelor's degree or 1-3 years related experience.
• Experience in Higher Education industry preferred.
• Prior coaching or advising background preferred.
• Strong attention to detail and adherence to deadlines.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities simultaneously.
• Familiarity with technology in an educational setting.
• Commitment to student and faculty satisfaction.
• Ability to think critically and identify potential issues.
• Passion for building relationships with students.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, disability, and 401(k) employer match.
• Generous paid holidays and unlimited PTO.
• Volunteer days and parental leave.
• Company-wide winter break.