Student Success Advisor I - Remote

Overview

The Student Success Advisor is a critical role responsible for driving student engagement and retention, owning a caseload of students for a graduate program or bootcamp. This role will be accountable for student retention, satisfaction, and outcomes for their students.

In Short

• Drive student retention and satisfaction.
• Communicate regularly with students to impact key metrics.
• Provide consultative coaching and exceptional service.
• Utilize data to drive operational change.
• Collaborate with departments to launch new initiatives.
• Identify risks to student retention and implement plans.
• Maintain accountability for student outcomes.
• Work in a fast-paced environment with a diverse team.
• Flexibility to work scheduled evening or weekend hours.
• Passion for building relationships with students.

Requirements

• Bachelor's degree or 1-3 years of relevant experience.
• Previous experience in Higher Education preferred.
• Prior coaching or advising background preferred.
• Excellent relationship management skills.
• Strong attention to detail and adherence to deadlines.
• Ability to think critically and identify potential issues.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities simultaneously.
• Familiarity with technology in an educational setting.
• Strong customer service focus.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, disability, and 401(k) employer match.
• Generous paid holidays and leave policies, including unlimited PTO.
• Volunteer days, parental leave, and a company-wide winter break.
• Excellent work/life balance.