Senior Customer Support Specialist - Remote

Overview

We are seeking a dynamic and experienced Senior Customer Support Specialist to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.

In Short

• Resolve customer complaints via email or social media.
• Assist customers by providing the information they require.
• Communicate and coordinate with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and make changes to improve operational workflows.

Requirements

• Experience in customer support roles.
• Strong communication skills.
• Ability to handle complaints effectively.
• Familiarity with social media platforms.
• Problem-solving skills.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to connect globally.
• Be part of a vibrant team.
• Contribute to meaningful outcomes.