Senior Customer Support Specialist - Remote

Overview

We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team, where your contribution will be key to our success!

In Short

• Resolve customer complaints via phone, email, or social media.
• Assist customers by providing the information they require.
• Communicate and coordinate with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and make changes to improve operational workflows.
• Engaging work on a product that enables millions of travelers to book their trips daily.
• Full-time remote working - 5 days week, 8 hours per day.
• Development opportunities through training workshops and e-learning platforms.
• Competitive annual leave, sick leave, and public holidays.
• High-growth start-up international environment.

Requirements

• 2-3 years of experience in Customer Service.
• Verbal and written fluency in English.
• Knowledge of Internet services and software technologies.
• Knowledge of Zendesk and SQL is a plus.
• Self-organized and great time management skills.
• Strong problem-solving and multitasking skills.
• Ability to raise questions and deliver issues to responsible persons.
• Quick to adapt to changing situations.
• Quick in responding and prioritizing tasks.
• Looking for a long-term job.

Benefits

• Full-time remote working - 5 days week, 8 hours per day.
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms).
• Internal growth and internal mobility opportunities.
• Competitive annual leave, sick leave, and public holidays.
• Annual company offsite in Thailand.
• High-growth start-up international environment.