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Senior Customer Support - Remote

Posted 12 hours ago
Customer Service
Full Time
Ukraine

Overview

We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team. Your contribution will be key to our success in providing outstanding customer service.

In Short

  • Resolve customer complaints via email or social media.
  • Assist customers by providing the information they require.
  • Communicate and coordinate with colleagues and other departments as necessary.
  • Track bad reviews and support cases to identify problems & resolve them.
  • Suggest and make changes to improve operational workflows.

Requirements

  • Experience in customer support roles.
  • Excellent communication skills.
  • Ability to work in a diverse team.
  • Strong problem-solving skills.

Benefits

  • Work in a vibrant and diverse environment.
  • Opportunity to make meaningful contributions.
12Go Asia logo

12Go Asia

12Go Asia is a leading multimodal online travel agency based in Bangkok, Thailand, founded in 2012. The company specializes in providing a wide range of travel products, including train, flight, bus, and ferry tickets, as well as transfers and insurance, to customers globally. With a vision to enable instant booking for any route in the world, 12Go has developed innovative technology to enhance travel experiences for over 4 million travelers across more than 140 countries. The company employs a diverse team of over 200 professionals and fosters a performance-driven culture that prioritizes continuous feedback and professional growth.

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