Senior Customer Support - Remote

Overview

Join 12Go, a leading multimodal online travel agency, as a Senior Customer Support. You will be part of a vibrant team that celebrates diversity and is dedicated to providing excellent service to customers worldwide.

In Short

• Resolve customer complaints via phone, email, or social media.
• Assist customers by providing the information they require.
• Communicate and coordinate with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems & resolve them.
• Suggest and make changes to improve operational workflows.

Requirements

• Experience in customer support roles.
• Strong communication skills.
• Ability to handle complaints and provide solutions.
• Familiarity with tracking and resolving customer issues.
• Proficient in using communication tools and platforms.

Benefits

• Work in a diverse and dynamic team.
• Opportunity for career growth within the company.
• Flexible working hours.
• Access to travel discounts and offers.
• Supportive work environment that values contributions.