Senior Customer Support Specialist - Remote

Overview

Hampr is seeking a Senior Customer Support Specialist to deliver outstanding service to our customers, including escalated issues. This role is ideal for someone who enjoys solving problems, improving workflows, and contributing to product/service enhancements.

In Short

• Handle customer tickets, including escalations and complex issues.
• Act as a subject-matter expert for the support team.
• Train new team members.
• Identify trends and provide feedback to improve processes, tools, and the product.
• Collaborate with Operations and Product teams to resolve systemic issues.
• Provide shift coverage: Tues–Sat or Sun–Thurs (one weekend day required).

Requirements

• Strong problem-solving skills.
• Experience in customer support or related field.
• Ability to train and mentor team members.
• Excellent communication skills.
• Ability to identify trends and suggest improvements.
• Flexibility to work various shifts.

Benefits

• Opportunity for growth into Lead/Supervisory Support Role.
• Involvement in cross-functional CX projects as Hampr scales.
• Work in a tech-enabled environment.
• Supportive team culture.
• Flexible working arrangements.