Senior Customer Support Specialist - Remote

Overview

The Senior Customer Support Specialist will take ownership of customer support-related processes and act as a liaison between Engineering and customers, ensuring high-quality service and support.

In Short

• Lead the improvement of customer support processes.
• Support customer solutions in a Linux/Unix environment.
• Assist in administering and monitoring database solutions.
• Create and maintain documentation for installations.
• Troubleshoot SQL/query performance issues.
• Provide customer support through various channels.
• Manage multiple issues while meeting service level objectives.
• Work with customers to resolve complex problems.
• Provide product feedback for continuous improvement.
• Communicate effectively with customers and team members.

Requirements

• BS or MS in computer science or related field.
• 5+ years of experience in customer support.
• 5+ years supporting database solutions.
• Strong SQL and Linux/Unix knowledge.
• Experience with query tuning and optimization.
• Advanced troubleshooting and log analysis skills.
• Strong customer-facing skills.
• Technical writing skills.
• Ability to build relationships with customers.

Benefits

• Competitive salary based on experience.
• Opportunity to work with cutting-edge technology.
• Flexible working environment.
• Supportive team culture.
• Career growth opportunities.