Accessibility Customer Success Manager - Remote

Overview

The Accessibility Customer Success Manager will lead the accessibility customer engagement program at Salesforce, creating meaningful interactions for various teams and improving accessibility practices.

In Short

• Lead accessibility customer engagement initiatives.
• Create enablement materials for Account Executives and Customer Success Managers.
• Partner with the Product Accessibility team for customer programs.
• Collaborate with the Accessibility Support Team on product issues.
• Evangelize accessible design within Salesforce and to customers.
• Gather accessibility success stories for communications.
• Use metrics to communicate program success.
• Maintain Salesforce and Accessibility Certifications.
• Familiarity with assistive technology and web accessibility standards.
• Strong collaboration and communication skills required.

Requirements

• Experience in customer engagement and accessibility.
• Strong understanding of assistive technologies and web standards.
• Excellent communication and empathy skills.
• Ability to manage complex workloads and competing priorities.
• Proactive, resourceful self-starter with problem-solving skills.
• Ability to work in a fast-paced environment.
• Experience in a highly matrixed organization.
• Knowledge of Object-Oriented design and programming concepts.
• Ability to collaborate with a global workforce.
• Strong interpersonal skills.

Benefits

• Inclusive workplace culture.
• Commitment to equality and non-discrimination.
• Opportunities for career growth.
• Supportive environment for diverse perspectives.
• Access to training and development resources.