Technical Writer - Remote

Overview

The Service Cloud Content Experience (CX) Team at Salesforce is seeking an early-stage professional Technical Writer to help deliver critical content for customers using Service Cloud products.

In Short

• Join a leading team in customer service technology.
• Work hybrid in San Francisco, CA.
• Create various types of content, including in-app assistance and API documentation.
• Collaborate with writers, engineers, and product managers.
• Utilize generative AI to enhance customer service products.
• Track and report on key metrics for content effectiveness.
• Help customers achieve their business goals.
• Maintain high standards of quality and attention to detail.
• Contribute to a workplace focused on equality and inclusion.
• Be part of a team that values curiosity and collaboration.

Requirements

• 1-3 years of professional writing or communications experience.
• Experience in a technology or software company.
• Ability to write clear and concise content.
• Curiosity about technology and problem-solving.
• Experience with generative AI.
• Strong communication and team collaboration skills.
• Ability to create a content strategy.
• Relevant technical degree required.
• Experience with source control software and XML-based authoring tools is a plus.
• Familiarity with Agile development is preferred.

Benefits

• Competitive salary and incentive compensation.
• Equity opportunities.
• Comprehensive benefits package.
• Commitment to diversity and inclusion.
• Opportunities for career growth and development.
• Work-life balance with hybrid work options.
• Supportive and collaborative team environment.
• Access to cutting-edge technology and resources.
• Engagement in community and social responsibility initiatives.
• Flexible work arrangements.