Customer Service Agent - Remote

Overview

The Customer Service Agent will handle order entry and resolution with precision and professionalism, ensuring customer satisfaction through effective communication and problem-solving.

In Short

• Full-time position with hours from Monday to Friday, 8:00 am to 6:00 pm CST.
• Responsibilities include responding to inquiries and resolving issues related to orders and products.
• Utilization of systems such as CST/M3, Shopify, and Hubspot for order management and CRM.
• Attention to detail and strong collaboration with internal teams for escalations are essential.
• Effective time management and task prioritization are required.
• Professional written and verbal communication with customers is mandatory.
• Proficiency in English at C1 level is required.
• At least 6 months of customer service experience is preferred.
• Training includes 8 days of classroom and 5 days of nesting.
• Must possess strong problem-solving skills and attention to detail.

Requirements

• English proficiency level - C1.
• 6 months to 1 year of customer service experience.
• Excellent telephone etiquette.
• Strong written communication skills.
• Ability to manage assignments and deadlines.
• Basic computer and keyboarding skills.
• Typing skills (20 WPM+).
• Exceptional attention to detail and critical thinking abilities.
• Team-oriented with a collaborative mindset.

Benefits

• Comprehensive training program for new hires.
• Opportunity for professional growth within the company.
• Supportive work environment encouraging best practices.