CRM Executive – Salesforce Programs - Remote

Overview

We are seeking a dynamic, detail‑oriented CRM Executive to own and execute all CRM programs defined by our Client’s Head of CRM & Management. In this role, you will lead “Top‑Priority Case Same‑Day Resolution” initiatives, collaborate cross‑functionally with Services, Sales, Data & Operations teams, and act as the functional bridge between business stakeholders and our technical team. You’ll ensure that every CRM program delivers maximum efficiency, meets SLA targets, and drives overall company performance.

In Short

• Manage CRM programs and prioritize tasks from the Head of CRM & Management.
• Develop reports, timelines, and success metrics for initiatives.
• Collaborate with various teams to align CRM workflows and data models.
• Translate business requirements into functional specifications for technical teams.
• Oversee Salesforce administration tasks and ensure data integrity.
• Monitor and report on SLAs for priority case resolutions.
• Build and maintain dashboards for CRM performance metrics.
• Develop user guides and lead training sessions for CRM users.

Requirements

• 3+ years of experience in a CRM or Salesforce program management role.
• Post Graduate, MBA in IT preferred.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience managing high-priority case resolution programs.
• Excellent communication skills for translating business needs.
• Strong organizational skills and attention to detail.
• Familiarity with agile project management practices.

Benefits

• Opportunity to work in a dynamic and collaborative environment.
• Professional development and training opportunities.
• Exposure to cross-functional team collaboration.