Remote Otter LogoRemoteOtter

Customer Service Agent - Remote

Posted 6 weeks ago
Customer Service
Contract
USA

Overview

We are seeking remote Customer Service Agents to join our team for a high volume live book launch event.

In Short

  • Remote position for Customer Service Agents
  • Support the release of a final book in a series aiming for a world record
  • Handle inbound calls from viewers/listeners
  • Focus on FAQs and checkout support
  • 8 hours of training scheduled between August 10th - 14th
  • Certification process must be completed by August 15th
  • Completion of script training and compliance protocols required
  • Passed role-play or simulation assessments needed

Requirements

  • Strong communication skills
  • Ability to handle high volume calls
  • Experience in customer service preferred
  • Willingness to learn and adapt

Benefits

  • Work remotely from anywhere in the USA
  • Gain experience with a high-profile event
  • Flexible training schedule
& Company logo

& Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through a comprehensive suite of services. The company specializes in connecting businesses with world-class freelance professionals and delivering top-tier outsourcing services across over 150 countries. With a mission to empower growth for forward-thinking businesses, 1840 & Company bridges skill and resource gaps with an expertly vetted talent pool, fostering an environment that promotes optimal work-life balance and professional growth for its remote workforce. Headquartered in Overland Park, KS, USA, the company also has service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina.

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