Strategic Account Executive - Remote

Overview

As a Strategic Account Executive at Zylo, you will own a book of business comprising 30–40 existing strategic accounts, focusing on customer satisfaction, retention, and upsell opportunities in SaaS Management.

In Short

• Serve as the primary point of contact for strategic accounts.
• Build and maintain strong relationships with key stakeholders.
• Own and manage renewal processes to minimize churn.
• Identify upsell and cross-sell opportunities.
• Develop tailored account plans to drive customer ROI.
• Analyze SaaS usage and spend data for actionable insights.
• Schedule and manage multiple customer engagements.
• Provide updates on account health and growth opportunities.
• Stay current on SaaS Management trends.
• Collaborate with cross-functional teams for customer outcomes.

Requirements

• 5+ years in strategic account management or business development in SaaS.
• Proven track record in customer retention and upselling.
• Strong relationship-building and communication skills.
• Analytical mindset for interpreting complex data.
• Exceptional organizational skills in a fast-paced environment.
• Understanding of SaaS Management principles is a plus.
• Familiarity with enterprise SaaS platforms.
• IT, Procurement, or ITAM experience preferred.

Benefits

• Diverse and inclusive workplace.
• Opportunities for continuous learning and growth.
• Collaboration with innovative companies.
• Support in unlocking value from software subscriptions.