SaaS Services Manager - Remote

Overview

An overview paragraph about the job

In Short

• Embed with Zylo customers as an extension of their team to drive completion on SaaS Management opportunities surfaced by the Zylo platform
• Help customers mature their SaaS Lifecycle Management and Procurement process and methodology
• Own and/or support SaaS negotiations on behalf of Zylo customers: stakeholder collaboration, benchmarking of target price from the Zylo database, direct negotiation with providers, and facilitation of completion.
• Take ownership of the customer Zylo instance as the primary power user in charge of configuration of the account, maintain the system of record, and validate spend/owners of applications, etc.
• Achieve on SaaS Management opportunities based on best practices and Zylo insights: License reclaiming workflows, consolidation of subscriptions, addressing rogue SaaS purchasing, risk aversion activities, etc.
• Maintain tracking of metrics aligned to customer value and success, delivering multi-level communication of program progress, status, and ROI.
• Interact closely with Zylo’s Customer Success, Product, and Support teams to ensure alignment to customer value.
• Travel: Moderate travel to customer face-to-face meetings, workshops, etc. may be expected (once-twice annually per customer)

Requirements

• 2+ years experience in a customer-facing role being the point-of-contact with experience rolling up your sleeves to find a solution to customer (internal/external) needs.
• Experience overseeing and documenting SaaS Contract Negotiations
• Experience in Procurement, IT, and/or the SaaS space working with cross-functional teams supporting elements of SaaS such as deployment/management/negotiations.
• Experience navigating, actualizing, and documenting cost saving initiatives
• Highly developed written and verbal communication experience
• A strong attention to detail and tenacity to see projects and tasks to completion

Benefits

• At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace.
• We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base.
• If you meet the essential qualifications, we encourage you to apply and join us on this journey.
• Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.