Remote Otter LogoRemoteOtter

Senior Customer Success Manager - West - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA
$115,500 - $165,000 USD/year

Overview

The Senior Customer Success Manager will advocate for customer needs, ensuring successful deployments and fostering relationships to drive customer satisfaction and expansion.

In Short

  • Own a book of customers and champion their needs.
  • Work with cross-functional teams for efficient customer deployments.
  • Run monthly and quarterly business reviews.
  • Serve as a trusted advisor to customers.
  • Collaborate with Sales to identify expansion opportunities.

Requirements

  • 5+ years in a customer-facing role.
  • 2+ years of knowledge in Cloud Services, Web-based Security, or Networking.

Benefits

  • Various health plans.
  • Time off for vacation and sick leave.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and more!
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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