Senior Customer Success Manager - West - Remote

Overview

We're looking for a Senior Customer Success Manager to join our Customer Success team in the West, reporting to the Manager, Customer Success Management. This role is located anywhere in the Pacific time zone, and can be fully remote.

In Short

• You will own a book of customers, be the advocate for, and champion their needs
• You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• You will run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion

Requirements

• 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering).
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!